Managed Services Operations
- Continuous monitoring of network infrastructure, servers, and applications in real-time.
- Utilization of monitoring tools to detect performance issues, potential bottlenecks, and anomalies.
- Implementation of alert systems for immediate notification of critical issues.
- Regular health checks and analysis to identify areas for improvement and optimization.
- Establishment of a centralized incident response system.
- Logging and tracking of incidents, including their resolution status.
- Rapid response teams and predefined escalation protocols.
- Post-incident analysis to identify root causes and prevent future occurrences.
- Regular assessment of software vulnerabilities and security patches.
- Scheduled deployment of patches to servers, workstations, and other devices.
- Testing of patches in a controlled environment before widespread implementation.
- Documentation of patching processes and maintenance of patching schedules.
- Deployment and management of firewalls, intrusion detection, and prevention systems.
- Regular security audits and vulnerability assessments.
- Implementation of antivirus solutions and endpoint security measures.
- Continuous monitoring for suspicious activities and immediate response to security threats.
- Regular performance reviews and analysis of system resource utilization.
- Capacity planning to ensure scalability and responsiveness.
- Identification and resolution of performance bottlenecks.
- Collaboration with IT teams to implement optimizations based on analysis.
- Development and maintenance of comprehensive backup strategies.
- Regular testing of backup and recovery processes.
- Creation and documentation of disaster recovery plans.
- Offsite storage of backups to ensure data resilience in case of on-site disasters.
- Collaborative relationships with technology vendors.
- Negotiation of service-level agreements (SLAs) and contract management.
- Coordination of procurement processes for hardware, software, and services.
- Integration of third-party solutions into the existing IT infrastructure.
- Generation of regular reports on system performance, security, and incident response.
- Analysis of data trends and patterns to identify areas for improvement.
- Presentation of actionable insights for strategic decision-making.
- Continuous improvement initiatives based on performance metrics and feedback.
Talk to a Cloud Expert ?
Learn how you leverage DevOps best practices to build a foundation for long-term success on AWS or Azure .